I was looking for a solution to filter emails handling with customer. I have stumbled upon an Outlook bug. I share here my learning and workaround.
First implementation: rule by recipient and sender's domain
I wanted to get my emails sent by a customer or to a customer marked with a special category.
For this I have used a combination of 2 rules:
With @<customerdomain> in the sender's address and
With @<customerdomain> in the recipient's address
Unfortunately, the second rule did not run if the recipient email was kind of resolved to its display name.
This looks like a mysterious bug mentioned also here. The question is unfortunately closed and without any proper answer.
Workaround: filter by header
My solution to workaround this issue, is to use a rule that filter the message header:
With @<customerdomain> in the message header.
This works properly and also is only one rule instead of 2.
Still it is a bit unexpected that the first approach did not work.
Workaround 2: with VBA
See this post how you can properly categorize Emails and Meetings automatically with VBA.
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